Overview

We're looking for a Senior HR who brings structure without bureaucracy and instinct without bias. Someone who can own the full people function end-to-end — from finding the right people to keeping them - and help Cloutgency scale without losing what makes it worth working at.

The best work starts with the best team. Help us build it.

Requirements

• 5+ years in HR, with meaningful experience inside a creative agency, startup, or fast-moving organisation.
• Has owned hiring pipelines end-to-end — not just coordinated them.
• Strong cultural instinct — can identify who elevates a room, not just who fills a seat.
• Comfortable navigating the full employee lifecycle: hiring, onboarding, performance, retention, and difficult conversations.
• Trusted by leadership and genuinely approachable to the team — that balance is rare, and we know it.

Responsibilities

• Own and continuously improve the end-to-end hiring process - sourcing, screening, interviews, and offers.
• Build onboarding experiences that get people up to speed fast and feeling at home even faster.
• Manage performance cycles, feedback frameworks, and growth conversations with clarity and care.
• Work closely with leadership to anticipate people needs before they become problems.
• Be the custodian of Cloutgency's culture - protect it as the team grows, and evolve it where needed.
• Handle HR operations: contracts, compliance, policies, and everything in between - cleanly and quietly, Hands-on with HRMS tools and day-to-day HR operations — PF, payroll, leave management, compliance, and everything that keeps the people engine running smoothly.

What You Will Get

• A seat at the table - people decisions at Cloutgency are strategic, not administrative.
• The autonomy to build the HR function your way, with leadership that trusts you to own it.
• Direct collaboration with founders on culture, hiring, and org design as the company scales.
• A team that genuinely values people - this role exists because we mean it, not because we have to.
• Room to shape how a modern creative agency thinks about its people, from the inside.

If this feels like your kind of place, we'd love to meet you.

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